School Insurance For Students & Insurance Claims Procedures

GROUP PERSONAL ACCIDENT (GPA) INSURANCE FOR STUDENTS:

All students are covered under the GPA Insurance Plan which provides 24-hour worldwide accident coverage while they are at the school premises (including school-based Student Care Centre), in Singapore or elsewhere, participating in school-related activities, including Co-Curricular Activities (CCA) and sports. 

This is a Group Personal Accident (GPA) Insurance which covers death, permanent and total/partial disability and medical expenses due to an accident. The proximate or triggering causes of injuries must be reasonably attributed to an accident.

Parents/guardian will have to pay for medical treatments upfront, before submitting claims to Income Insurance Limited (Income Insurance) for reimbursement. Please note the applicable limits and coverage for medical expenses. Ineligible expenses or expenses in excess of the limits will be borne by the students/parents/guardian.

Parents/guardian should also take note that medical treatments at private hospitals will typically cost higher, and parents/guardian may need to pay more out-of-pocket expenses if treatment costs exceed the policy’s coverage limits.

STUDENT INSURANCE

Parents/students are to submit their claims online and check the claims status through the online portal. Information on claims, FAQs and other details pertaining to the GPA Insurance Plan for Students can be found on Income Insurance Limited website.
Click Group Personal Accident Insurance for Students to find out more.

All claims should be submitted as soon as possible subjected to a cap of 365 days from the date of accident and it is mandatory that MOE GPA insurance claims submission are to be submitted online

Parents may submit the GPA insurance claim online (eSubmission).

Online Submission

1.       Go to Income’s GPA portal at  https://studentgpa.incomegroupins.com.sgor https://www.income.com.sg/studentgpa

2.       Click on “New/Follow up Accident Claim”

3.       Complete online claim form

4.       Upload tax invoice(s), receipts (outpatient/inpatient claims) and required documents

5.       Confirmation email will be sent to parents or students, and school administrator

Follow Up Claim Submission

1.       Go to Income’s GPA portal at https://studentgpa.incomegroupins.com.sg

2.       Click on “New/Follow Up Accident Claim”

Enquiry on Status of Claims

1.       Go to Income’s GPA portal at https://studentgpa.incomegroupins.com.sg

2.       Click on “Check Claims Status”

Required Documents

1.       For hospitalisation or day surgery, a copy of Inpatient discharge summary/ Day surgery form/ Attending physician’s medical report

2.       Police report, if applicable

3.       If you have submitted a claim to any third party who has reimbursed your bills (e.g. other insurance policies/ insurers/ your employers), please submit copies of the following documents:

a.       Reimbursement letter/ claim settlement letter from other source

b.       Copy of the Shield Plan’s settlement letter if there is any payment by Medisave-approved Integrated Shield Plan.

1.       Please note that the list of documents above is not exhaustive. Other documents may be requested if necessary.

2.       For more details on the GPA Plan, please refer to: Student GPA Insurance Fact Sheet

What is not covered?

1.       Treatment incurred more than 365 days from date of accident.

2.       Treatment for an injury not as a result of an accident.

3.       Private Physiotherapy or alternative treatment ((e.g. chiropractor, herbalist, podiatrist, naturopathy, Ayurveda).

4.       Non-prescribed medication or mobility aids (such as crutches, wheelchair, etc).

CONTACT DETAILS

CLICK on www.income.com.sg

CALL our hotline at 6788 1777
Mon – Fri 9.00am to 6.00pm
Sat, Sun & Public Holiday – Closed